Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the IRAS Overseas Consultant website ("Website") located at irasoverseasconsultant.com and the immigration consultation services ("Services") provided by IRAS Overseas Consultant ("we," "us," or "our").

By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Services Description

2.1 Service Scope

IRAS Overseas Consultant provides professional immigration and visa consultation services including but not limited to:

• Visa eligibility assessment and consultation
• Document preparation and verification
• Visa application filing assistance
• Interview preparation and guidance
• Post-approval support services
• Immigration advisory services

2.2 Service Limitations

Our Services are limited to consultation and assistance. We do not:

• Guarantee visa approval
• Make decisions on visa applications
• Have control over government processing times
• Provide legal representation (unless specified)
• Offer employment or education placement services

3. Client Responsibilities

3.1 Accurate Information

You agree to provide:

• Complete, accurate, and truthful information
• All required documents in a timely manner
• Updates to any changed circumstances
• Valid and authentic supporting documents

3.2 Cooperation

You must:

• Respond promptly to our requests for information
• Attend scheduled appointments and interviews
• Follow our guidance and instructions
• Make timely payments as agreed

4. Fees and Payment

4.1 Consultation Fees

• Initial consultation may be free or charged as specified
• Service fees are quoted based on individual requirements
• Government fees and third-party costs are additional
• All fees are in Indian Rupees (INR) unless specified otherwise

4.2 Payment Terms

• 50% advance payment upon engagement
• Balance before visa application submission
• Government fees payable directly to concerned authorities
• Payments are non-refundable unless specified in our refund policy

4.3 Payment Methods

We accept payments through:

• Bank transfer
• Online payment gateways
• Cheque (subject to clearance)
• Cash (with receipt)

5. Refund Policy

5.1 Eligibility for Refund

Refunds may be considered under the following circumstances:

• If we are unable to provide the agreed services
• If services are discontinued before completion
• If there is a material breach of our agreement

5.2 Non-Refundable Amounts

The following amounts are non-refundable:

• Consultation fees for services already rendered
• Government fees and third-party costs
• Bank charges and transaction fees
• Any amount spent on document processing

5.3 Refund Process

• Refund requests must be made in writing
• Processing time: 15-30 business days
• Refunds will be made through the original payment method
• Bank charges will be deducted from refund amount

6. Intellectual Property

6.1 Ownership

All intellectual property rights in our Website, materials, and Services remain our exclusive property, including:

• Website design and content
• Consultation materials and templates
• Proprietary methodologies
• Brand name and logos

6.2 License

We grant you a limited, non-exclusive, non-transferable license to use our materials solely for your personal immigration purposes.

7. Confidentiality

7.1 Confidential Information

We maintain strict confidentiality of your information, including:

• Personal and contact details
• Financial information
• Immigration history
• Application details

7.2 Exceptions

Confidentiality may be breached only when required by:

• Law or court order
• Government authorities
• To prevent illegal activities
• To protect our rights or safety

8. Limitation of Liability

8.1 No Guarantee of Results

We do not guarantee:

• Visa approval or success
• Specific processing timelines
• Employment or admission outcomes
• Accuracy of third-party information

8.2 Liability Cap

Our total liability for any claim shall not exceed the total fees paid by you for the specific service in question.

8.3 Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of opportunities or profits
• Emotional distress
• Costs of alternative services

9. Termination

9.1 Termination by Client

You may terminate services by providing written notice. However:

• Fees for services rendered remain payable
• No refund for work already completed
• All documents remain our property until full payment

9.2 Termination by Us

We may terminate services if:

• You breach these Terms
• You provide false information
• You fail to make payments
• You become uncooperative
• For any other reasonable cause

10. Website Use

10.1 Acceptable Use

You agree not to:

• Use the Website for illegal purposes
• Attempt to hack or disrupt the Website
• Copy or distribute Website content without permission
• Use automated systems to access the Website
• Impersonate others or provide false information

10.2 Account Security

If you create an account, you are responsible for:

• Maintaining account security
• All activities under your account
• Promptly reporting unauthorized access

11. Third-Party Services

11.1 Government Authorities

We interact with various government authorities including:

• Embassies and consulates
• Immigration departments
• Educational institutions
• Testing organizations (IELTS, TOEFL, etc.)

11.2 Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for:

• Content of third-party websites
• Services offered by third parties
• Privacy practices of third parties
• Accuracy of third-party information

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

12.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

12.3 Dispute Process

1. Informal negotiation (30 days)
2. Mediation (if agreed by both parties)
3. Legal proceedings (as last resort)

13. Force Majeure

We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Government policy changes
• Natural disasters
• Pandemics or health emergencies
• Political unrest or war
• Technical failures

14. Amendments

14.1 Right to Amend

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website.

14.2 Notification

We will notify you of significant changes by:

• Posting on our Website
• Sending email notifications (if available)
• Updating the "Last Updated" date

14.3 Continued Use

Your continued use of our Services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and IRAS Overseas Consultant regarding our Services.

17. Contact Information

17.1 General Inquiries

• Email: contact@irasoverseasconsultant.com
• Phone: +91 89781 01472
• Address: 8-26/1, Maruti Nagar, Champapet, Hyderabad, Telangana 500059
• Business Hours: Monday-Friday: 9:00 AM - 7:00 PM, Saturday: 10:00 AM - 5:00 PM